All relevant information must be given to Highland Cats (HC) prior to boarding. This includes significant, medical, behavioral, or dietary issues.
Vaccination cards must be presentedon arrival and show vaccinations as current. First vaccines or restart vaccines must be ADMINISTERED BY A VET AT LEAST 15 DAYS IN ADVANCE of boarding. Failure to comply may result in cancellation of the booking, at any time. It is the customer’s responsibility to advise the vet that their cat will be boarding to avoid any misunderstanding.
Flea treatment, with a vet advised product is mandatory for all cats . Cats not treated (for health reasons (and covered by a letter from vet)) may be boarded at owner’s own risk with acceptance of liability for any costs that may arise.
All medications must be in original packaging with vet instructions and cat’s name and dosage visible. At least 3 days additional medication should be provided as back up.
Belongings brought for a cat will be at the owner’s own risk. It is the owners’ responsibility to check items are collected with the cat. If forgotten they must be reclaimed within 21 days
HC must be advised if a cat is not permitted to play with cattery toys (please ask for details).
Appointment times are allocated by HC but may be changed with the agreement of HC. Missed appointments will incur a penalty charge.
Cattery accommodation allocated is at the discretion of HC.
Cats must be brought to and from the cattery in an individual, secure carrier which is not opened until arrival at the allocated apartment. HC are happy to assist in carrying cat carriers but we cannot accept any responsibility for faulty carriers or accidents in transportation.
HC will be authorized by the owner, indicated by signature on the Check In Form, to speak to a vet about a cat whilst it is boarding at HC and sanction any action recommended as immediately necessary, by the vet, if the owner can not be contacted in time.
An emergency contact must be provided to assist in locating the owner, if required. The emergency contact will also be authorized to (a) represent the owner if they can not be located (b) collect the cat if requested to do so by the HC due to illness/ safety issues. If imediate collection is not possible the owner accepts that HC may make arrangements for the safe keeping of the cat until collection is possible.
HC work with Crown Vets (CV). If appropriate CV will speak to cat’s own vet, prior to any treatment being undertaken. CV will also be consulted should HC experience any difficulty in giving essential medication ,and boarding may be transferred to CV, at owner’s cost, if in the cat’s best interest..
HC has appropriate boarding insurance cover, limited only by the terms set by the insurer. Pre-existing conditions, known or unknown, are not covered. Customers should notify HC if they have any concerns about their pet’s welfare, within 24 hours of departure from the cattery.
A person, other than the owner, collecting a cat must carry identification that matches the details given to HC.
Should a cat not be collected (and no contact has been made with HC), 7 days after the expected departure date, it will be considered abandoned. Costs until the cat is re-homed, will remain the responsibility of the owner.
Cats from one household, booked to share an apartment, may be separated at the owner’s cost, if the cats are, in HC’s opinion, unable to share.
HC has permission, unless specifically advised otherwise, to use photos of guest cats on their Facebook page. Names will only added once the cat has gone home.
Every measure will be taken to ensure the safekeeping of a cat, but it must be accepted that in boarding cats in unfamiliar surroundings accidents, illness or other unforeseen incidents, beyond HC’s control, may occur, on an extremely rare occasion.
Where owners have specific requirements with regards to their cat’s care in illness or death, details must be given to HC in a sealed envelope at time of arrival.
Payment must be received 3 weeks in advance, or within 72 hours of a late booking being accepted. Payment confirms the booking and signifies acceptance of HC’s terms and conditions. Failure to pay on time could put the booking at risk of being considered cancelled
Bookings can be cancelled up to and including 20 days before the commencement of boarding at no charge. Cancellations between day 12 and 19 prior will incur a cancellation charge of £35; between day 6 – 11 a maximum charge of £100. At this stage any balance held above cancellation charge fees will be returned. No refunds are possible from 5 full days before or after boarding has started. The policy applies to bookings made less than 21 days in advance within 72 hours of the booking confirmation being emailed
Terms and conditions and cancellation policy on the HC website supersede those printed elsewhere and the version current at the start of boarding will apply. By boarding at Highland Cats customers are deemed to have accepted all terms and conditions.