Terms and Conditions - Highland Cats

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  1. All relevant information must be given to Highland Cats (HC) prior to boarding. This includes significant, medical, behavioural or dietary issues.
  2. Vaccination cards must be presented on arrival to show vaccinations are current and have been administered at least 14 days in advance. It is the customer’s responsibility to advise the vet that their cat will be staying in a cattery.
  3. Flea treatment is mandatory for all cats and product must be vet advised to ensure it is effective and suited to the cat .Cats not treated (for health reasons only (letter from vet)) may be boarded at owner’s own risk with acceptance of liability for any costs that may arise.
  4. All medications must be provided in original packaging with vet instructions and cat’s name and dosage visible.
  5. Belongings brought to and from the cattery for a cat will be at the owner’s own risk
  6. HC to be advised if cats are not safe to play with cattery toys (please ask for current list, if appropriate).
  7. Cats must be brought to and from the cattery in a secure carrier which must not be opened until cat is in their allocated apartment. We are happy to assist in carrying cat carriers but we cannot accept any responsibility for faulty carriers or accidents in transportation.
  8. HC will be authorised to speak to the vet about a cat whilst it is boarding at HC and thereby be able to sanction any action recommended as immediately necessary by the vet if the owner cannot be contacted. Emergency contacts should be able to help locate the owner.
  9. HC use Crown Vets. If pertinent they will try to speak to cat’s own vet prior to any treatment. The vet will be consulted should HC experience any difficulty in giving medication. If a decision is taken to transfer boarding to HC’s vets this will be at owner’s cost.
  10. HC has boarding insurance cover, limited only by the terms set by the insurer. Pre-existing conditions, known or unknown, are not covered. Any concerns will be notified to HC within 24 hours of departure.
  11. A person, other than the owner, collecting a cat must carry identification that matches the name given by the owner to HC
  12. A pet not collected and with no communication with HC, 7 days after the expected departure date, will be considered abandoned. Costs until the cat is rehomed, will be the responsibility of the owner.
  13. Cats from one household booked to share an apartment may be separated, at the owner’s cost, if cats are, in HC’s opinion, unable to share.
  14. Every measure will be taken to ensure the safekeeping of a cat, but it must be accepted that in boarding cats in unfamiliar surroundings accidents, illness or other unforeseen incidents, beyond HC’s control may occur on an extremely rare occasion.
  15. Terms and conditions on HCs website supersede those printed elsewhere and those current at the start of boarding will apply.