Terms and Conditions - Highland Cats

Book Your Cat In!

Phone Icon01463 715118 / 07545 241885

Envelope iconstay@highlandcats.co.uk

Relax and enjoy
  1. All relevant information must be given to Highland Cats (HC) prior to boarding. This includes significant, medical, behavioural or dietary issues.
  2. Vaccination cards must be presented on arrival to show vaccinations are current and ADMINISTERED BY A VET AT LEAST 15 DAYS IN ADVANCE of boarding. Failure to comply may result in cancellation of the booking. It is the customer’s responsibility to advise the vet that their cat will be boarding.
  3. Flea treatment with a vet advised product is mandatory for all cats . Cats not treated (for health reasons only (letter from vet)) may be boarded at owner’s own risk with acceptance of liability for any costs that may arise.
  4. All medications must be in original packaging with vet instructions and cat’s name and dosage visible.
  5. Belongings brought to and from the cattery for a cat will be at the owner’s own risk. HC will be advised if a cat is not permitted to play with cattery toys (please ask for details).
  6. Accommodation allocated within the cattery is at the discretion of HC.
  7. Cats must be brought to and from the cattery in a secure carrier which must not be opened until cat is in their allocated apartment. We are happy to assist in carrying cat carriers but we cannot accept any responsibility for faulty carriers or accidents in transportation.
  8. HC will be authorised to speak to the vet about a cat whilst it is boarding at HC and, when necessary, sanction any action recommended as immediately required, by the vet, if the owner cannot be contacted. Emergency contacts should be able to help locate the owner.
  9. HC use Crown Vets (CV). If required CV will try to speak to cat’s own vet, prior to any treatment. CV will be consulted should HC experience any difficulty in giving medication and boarding transferred to CV, at owner’s cost, if in best interest of cat.
  10. HC has boarding insurance cover, limited only by the terms set by the insurer. Pre-existing conditions, known or unknown, are not covered. Any concerns will be notified to HC within 24 hours of departure.
  11. A person, other than the owner, collecting a cat must carry identification that matches the name given to HC
  12. A cat not collected and with no communication with HC, 7 days after the expected departure date, will be considered abandoned. Costs until the cat is re-homed, will be the responsibility of the owner.
  13. Cats from one household booked to share an apartment may be separated, at the owner’s cost, if cats are, in HC’s opinion, unable to share.
  14. Every measure will be taken to ensure the safekeeping of a cat, but it must be accepted that in boarding cats in unfamiliar surroundings accidents, illness or other unforeseen incidents, beyond HC’s control, may occur, on an extremely rare occasion.
  15. Where owners have specific requirements with regards to their cat’s care in illness or death, details should be given to HC in a sealed envelope.
  16. Terms and conditions (and cancellation policy) on HC,s website supersede those printed elsewhere and the version current at the start of boarding will apply.