Our prices reflect the unique quality of the service that we offer, as well as the quality and size of the accommodation, litter, food, soft furnishings and the many extras provided. We don’t just provide space for your cat to sleep away the time until your arrival home, we pride ourselves on providing the best holiday experience that we possible can.
Payment must be made in advance, preferably by bank transfer, at least 3 weeks ahead of boarding, or within 72 hours of making a late booking (less than 3 weeks ahead).
*BANK DETAILS* 26718334 60-83-71
The account name, if needed, for the bank verification process is “Gillian McDonald” as sole traders are now recognised by their personal rather than business name. If bank transfer is not an option we do accept cash by agreement
Cancellation policy : A full refund is available if notice is given at least 11 days in advance of boarding (or within 72 hours from acceptance of a late booking). If cancelled later, the most that will be forfeit is £140, with any balance returned/ remaining due. Once boarding has commenced no refunds are possible for early departure.
Minimum charge : Low season £55 (one cat)/£73 (other occupancy); High season £69/£93. High season covers times around school / public holidays. Does not include cost of any extras.
Bookings for 4 or 5 cats sharing : By default, bookings for 4 or 5 cats from one household will be upgraded to a “King +” apartment (subject to availability)
We offer a good range of morning reception appointments, 6 days a week (excluding Sunday) as we know from many years of experience that morning arrivals and departures are the easiest, least stressful and safest option for our customers, our four legged guests and our staff – and particularly so during the current time. The quiet and peaceful atmosphere we provide for our guests is achieved by limiting our times of movement in and out.
If you are unable to collect yourself we offer a “ready to go” service and welcome a nominated friend or family member to collect on your behalf, on presentation of suitable ID.
Each appointment time is allocated at the time of booking (but may be amended up to 24 hours in advance, subject to availability) and covers a personal 10 minute window, as follows:
08.30 – 08.40
08.50 – 09.00
09.10 – 09.20
09.30 – 09.40
09.50 – 10.00
10.10 – 10.20
10.30 – 10.40
In addition 08.10 – 08.20 is available for arrival only and 10.50 – 11.00 for departure only.
Out of Hours appointments for drop off/ collection – are only available in unusual circumstances at the current time but are designed to offer a degree of flexibility when essential. Cost is dependent on timing : £18.00 – late afternoon appointment (weekday); £25.00 – all other times. if available (not available Saturday).
Medication – There is no charge for administering medications unless timings are unusual. Please note we only accept diabetic cats if they have boarded with us prior to diagnosis.