Our prices reflect the unique quality of the service that we offer, as well as the quality and size of the accommodation, litter, food, soft furnishings and the many extras provided. We don’t just provide space for your cat to sleep away the time until your arrival home, we pride ourselves on providing the best holiday experience that we possible can.
Payment is required in advance, preferably by bank transfer, at least 3 weeks ahead of boarding, or within 72 hours of making a late booking (less than 3 weeks ahead). If bank transfer is not an option we can accept cash, by agreement
Bookings can be cancelled, as follows
Cancellation fees are based on the value of the booking with any sums paid above the maximum returned/ invoiced.
If apartments are re-let then 50% of the cancellation fee will be credited for use against a future booking (within 12 months).
No refunds are possible once a booking commences. Late bookings (booked less than 21 days ahead of arrival) are covered by the cancellation policy 72 hours after booking email sent.
Out of Hours
By prior agreement only
Out of Hours Appointments may be charged at £25
Applies as follows:
High season covers times around school / public holidays.
Does not include cost of any extras.
We offer a good range of morning reception appointments, 6 days a week (excluding Sunday) as we know from many years of experience that morning arrivals and departures are the easiest, least stressful and safest option for our customers, our four legged guests and our staff . The quiet and peaceful atmosphere we provide for our guests is achieved by limiting our times of movement of other cats in and out.
As we normally have the cats prepared and “ready to go” at the time of departure, you are welcome to elect a friend or family member to collect on your behalf, on presentation of suitable ID.
A personal appointment time (between 08.30 and 10.45) is allocated at the time of booking (but may be amended up to 24 hours in advance, subject to availability) and covers a 15 minute window. It is always appreciated when arrival is timed for the start of the appointment slot.
Last day of stay discount – There is no charge for the last day of a stay for cats staying longer than 15 days
Shared appointment using 2 apartments – Where one address has booked more than one apartment there is a one off £5 discount for each additional apartment, arriving at the same appointment time
Out of Hours appointments for drop off/ collection – are only available in unusual circumstances but are designed to offer a degree of flexibility when absolutely essential. £25.00
Medication – There is no charge for administering medications (other than insulin @ £1/ day) unless timings are critical. Please note we only accept diabetic cats if they have boarded with us prior to diagnosis and we feel they will be accepting of their medication being given without stress and that they will settle quickly. This is entirely our decision.