The Detail - Highland Cats

Book Your Cat In!

Phone Icon01463 715118 / 07545 241885

Envelope iconstay@highlandcats.co.uk

Relax and enjoy

Our prices  reflect the unique quality of the service that we offer, as well as the quality and size of the accommodation, litter, food, soft furnishings and the many extras provided. We don’t just provide space for your cat to sleep away the time until your arrival home, we pride ourselves on providing the best holiday experience that we possible can.

Daily Rate

Only cats from one household may share

One cat

£14.50

Two cats

£21.00

Three cats

£26.00

Four cats

£29.00

Five cats

£32.00

Payment is required in advance, preferably by bank transfer, at least 3 weeks ahead of boarding, or within 72 hours of making a late booking (less than 3 weeks ahead). If bank transfer is not an option  we can accept cash, by agreement

 

Starling Bank              

26718334                      

60-83-71           

Gillian McDonald

 

 

Cancellation

Bookings can be cancelled, as follows

  • Up to 21 days before commencement,  no penalty.
  • 13- 20 days in advance – cancellation fee of £56
  • 6- 12 days – cancellation fee of up to £98*
  • 0 – 5 Days – cancellation fee of up to £150*

Cancellation fees are based on the value of the booking with any sums paid above the maximum returned/ invoiced.

If apartments are re-let then 50% of the cancellation fee will be credited for use against a future booking (within 12 months).

No refunds are possible once a booking commences. Late bookings (booked less than 21 days ahead of arrival) are covered by the cancellation policy 72 hours after booking email sent.

 

Out of Hours

By prior agreement only

Out of Hours Appointments may be charged at  £25

 

Minimum charge

Applies as follows:

  • Low season: £56 (one cat)/£80 (other occupancy)
  • High season: £70/£100
  • Christmas/ New Year: £98/ £126

High season covers times around school / public holidays.

Does not include cost of any extras.

 

 

 

We offer a good range of  morning reception appointments, 6 days a week (excluding Sunday) as we know from many years of experience that morning arrivals and departures are the easiest, least stressful and safest option for our customers, our four legged guests and our staff . The quiet and peaceful atmosphere we provide for our guests is achieved by limiting our times of movement of other cats in and out.

As we normally have the cats prepared and “ready to go” at the time of departure, you are welcome to elect  a friend or family member to collect on your behalf, on presentation of suitable ID.

A personal appointment time (between 08.30 and 10.45) is allocated at the time of booking (but may be amended up to 24 hours in advance, subject to availability) and covers a 15 minute window. It is always appreciated when arrival is timed for the start of the appointment slot.

 

Morning Clock

Morning Reception

6 days/ week

Appointment times between 08.30 and 10.45

Afternoon Clock

If you live outwith the area and require to drop off/ collect as part of an onward journey we will try our best to assist with a unique appointment time

Reception is closed on Sunday

Reception appointment times offer as much flexibility as possible to customers whilst ensuring a settled and peaceful stay for our guests.

Unless a prior arrangement has been made :

  •  arrival/ departure are only available by pre-booked appointment.
  • Visitors are also requested to book an appointment.
  • reception is be locked outwith booked appointment times

 

 

DISCOUNTS

Last day of stay discount – A discount on the daily rate for last 24 hours of stay is given assuming that departure is in the morning and boarding cost exceeds the minimum charge. The discount amount increases the longer the stay and linked to the daily rate charged.

 

Shared appointment using 2 apartments – Where one address has booked more than one apartment there is a one off £5 discount for each additional  apartment, arriving at the same appointment time

 

EXTRAS

Out of Hours appointments for drop off/ collection – are only available in unusual circumstances  but are designed to offer a degree of flexibility when absolutely essential. £25.00

 

Medication – There is no charge for administering medications (other than insulin @ £1/ day) unless timings are critical. Please note we only accept diabetic cats if they have boarded with us prior to diagnosis and we feel they will be accepting of their medication being given without stress and that they will settle quickly. This is entirely our decision.

 

 

 

 

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