Our prices reflect the unique quality of the service that we offer, as well as the quality and size of the accommodation and the many extras provided. We don’t just provide space for your cat to sleep away the time until your arrival home, we pride ourselves on providing the best holiday experience that we possible can.
Payment must be made in advance, preferably by bank transfer, at least 3 weeks ahead of boarding, or within 72 hours of acceptance of late bookings.
*BANK DETAILS* 26718334 60-83-71
The account name, if needed, for the bank verification process is “Gillian McDonald” as sole traders are now recognised by their personal rather than business name. If bank transfer is not an option please contact us.
Cancellation policy : A full refund is available if notice is given at least 11 days in advance of boarding (or within 72 hours from acceptance of a late booking). If cancelled later, the most that will be forfeit is £120, with any balance returned/ remaining due. Once boarding has commenced no refunds are possible for early departure.
Minimum charge : Low season £52 (one cat)/£65 (other occupancy); High season £65/£95. High season covers school and public holidays. Does not include cost of any extras.
We offer a good range of morning reception appointments, 6 days a week (excludes Sunday) as we know from many years of experience that morning arrivals and departures are the easiest, least stressful and safest option for our customers, our four legged guests and our staff – and particularly so during the current time. The quiet and peaceful atmosphere we provide for our guests is achieved by limiting our times of movement in and out. Sunday morning may be available by separate arrangement.
If you are unable to collect yourself we offer a “ready to go” service and welcome a nominated friend or family member to collect on your behalf, on presentation of suitable ID.
Each appointment time is scheduled within a personal 10 minute window as follows:
a 08.30 – 08.40
b 08.50 – 09.00
c 09.10 – 09.20
d 09.30 – 09.40
e 09.50 – 10.00
f 10.10 – 10.20
g 10.30 – 10.40
Out of Hours appointments for drop off/ collection – are only available in unusual circumstances at the current time but are designed to offer a degree of flexibility when essential. Cost is dependent on timing : £18.00 – Sunday morning appointment/ late afternoon appointment (weekday); £25.00 – all other times (not available Saturday).
Medication – There is no charge for administering medications unless timings are unusual. Please note we only accept diabetic cats if they have boarded with us prior to diagnosis.
Accommodation Upgrade – There is an additional cost for booking Dibble Lodge (£10/day) and The Gatehouse (£5/day) up to a maximum of 8 days in any 24 day boarding period.