Terms and Conditions - Highland Cats

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  1. All relevant information must be given to Highland Cats prior to boarding. This includes significant medical, behavioural or dietary issues.
  2. Vaccination cards must be presented on arrival to show vaccinations are current and have been administered at least 14 days before arrival.
  3. Flea Treatment is required. Cats not treated (for health reasons) may be boarded at owner’s risk but they will have liability for any costs that may arise.
  4. Medications must be provided in original packaging with vet instructions visible.
  5. Belongings brought will be at owners own risk. Toys with feathers and string should be avoided and any others must be ones the owner is happy the cat can have access to without supervision.
  6. Toys are provided by Highland Cats. The owner must advise Highland Cats if they have a concern about their cat accessing any particular type of toy e.g. laser, cardboard, catnip etc. A full list of current toys can be provided on request.
  7. Cat Carriers must be used for bringing cats to and from the cattery securely.
  8. Contact with Vets. It is a condition of boarding that Highland Cats is authorised, by the owner, to speak to the vet about their cat and thereby sanction any action recommended as immediately necessary by the vet. Emergency contacts should be able to represent and/ or help locate the owner.
  9. Crown Vets are the default vets used by Highland Cats. They will normally contact a cats own vet prior to any treatment. However cats registered at Inshes or Culloden will normally be taken directly there. The vet may be consulted should Highland Cats experience any difficulty in giving medication and if the decision is taken to transfer boarding, as a result, to the vets, this will be at the owners cost.
  10. Insurance Highland Cats has boarding insurance cover, limited only by the terms set by the insurer. Pre-existing conditions, known or unknown, are not covered.
  11. Failure to collect If a cat is not collected and there is no communication with Highland Cats by the owner or their representative, 7 days after the expected departure date, the cat will be considered abandoned. Costs until the cat is rehomed will be the responsibility of the owner.
  12. Cats sharing. Cats from one household can be booked to share a King Suite but may be separated, at the owners cost, if the cats are deemed unfit to share the same space.
  13. Unanticipated events. Every measure will be taken to ensure the safekeeping of a cat, but it must be accepted that in boarding cats in unfamiliar surroundings accidents, illness of unforeseen incidents outwith Highland Cats control may occur on an extremely rare occasion.
  14. Terms and Conditions on the website supersede those found elsewhere.
  15. Cancellation Policy allows for cancellation up to 6 days before boarding with no penalty. Five days or less will require a payment equivalent to 3 days of the boarding cost. 24 hours or less will require a payment equivalent to 5 days of the boarding cost, or the full payment if the length of stay is less than 5 days. Any balance of monies paid in advance will be returned by cheque.
  16. Personal Data Highland Cats require to hold specific data on a secure database under the Animal Welfare Act in order to provide the best possible care for the cats in their care and to liaise with vets, local authority inspectors, insurers and owners, as required. Information is held for 3 years from the last date of boarding and accessed, in full, only by the owner of the cattery. It is not shared with any third party. Owners name, address, telephone numbers and email together with basic pet details, that are relevant to boarding are held. Customers may request their information removed or amended at any time.
  17. Social Media Highland Cats may, from time to time, use a photo of a cat that is no longer in residence on Facebook and/ or their website but will always advise the owner and use no details other than the cat’s name. If a customer does not agree with this use they may advise Highland Cats in writing, in advance.